Frequent Asked Questions
Where do you ship from?
Our exquisite Headpieces and Bouquets are meticulously crafted in Mexico and then thoughtfully curated and dispatched from our studio in Las Vegas, Nevada. Our brilliant Moissanite Jewelry is expertly lab-created and shipped from overseas. As for items in our Personalized Wedding Gifts collection, they are proudly printed and shipped from the USA (with the exception of shoes, which are printed and dispatched from overseas).
How much is shipping?
Shipping is exclusively available within the USA, and we're pleased to offer complimentary shipping on orders exceeding $60. For orders under this threshold, a flat rate of $7.00 is applied.How long are shipping times?
For our stunning Headpieces and Bouquets, please allow 1-3 business days for order processing, followed by 3-10 business days for delivery to your doorstep. Our meticulously crafted Moissanite Jewelry requires 2-5 business days for processing, with an additional 5-10 business days for delivery. Meanwhile, for any items from our Personalized Wedding Gifts collection, anticipate a processing and printing time of 2-5 business days, followed by a delivery period of 5-10 business days.What is your return policy?
Your satisfaction is paramount to us. Should you receive an incorrect item, kindly reach out to us at info@bridesbyemiliamilan.com within 5 days of receiving your piece, attaching a photo of the item, and we'll swiftly arrange for a replacement or refund.Can I cancel my order?
Requests for cancellations must be made within 24 hours of purchase.What if I receive the wrong item?
Please be aware that each of our products is meticulously handcrafted and made to order, imbuing them with uniqueness. Consequently, slight variations in shape, size, and color from the photos in our store may occur. If you receive an incorrect item or style, kindly contact us at info@bridesbyemiliamilan.com with a photo of the erroneous product, and we'll promptly rectify the situation by sending the correct item or offering a refund.Do you offer exchanges?
Unfortunately, we cannot offer exchanges for our one-of-a-kind Headpieces, Bouquets, or Moissanite Jewelry, as they are all unique pieces. Additionally, items in our Personalized Wedding Gifts collection cannot be exchanged since they are printed upon order and are similarly unique.