Frequent Asked Questions

Where do you ship from?

-Our Bridal Accessories are handmade in Mexico, and they are curated and shipped from our studio in Las Vegas, Nevada.

-Our Bride Shirts are printed and shipped from Miami, Florida.

-Our Jewelry is assembled and shipped from Tampa, Florida.

How much is shipping?

We only ship within the U.S.A. at the moment and SHIPPING IS FREE for all orders.

How long are shipping times?

It will take 2-5 business days to process your order and 2-7 business days to arrive at your doorstep within the USA.

What is your return policy?

If your product is damaged or you received the wrong item, contact us at info@bridesbyemiliamilan.com within 5 days after receiving your product with a photo of the item, and we will replace the product or offer a refund.

Can I cancel my order?

Request a cancellation within: 24 hours of purchase.

What if I receive the wrong item?

Please note that each of our products are handcrafted, which makes them unique. This may result in the shape, size, and color be slightly different than the photos on our store.

If you receive the wrong item or style, please contact us at info@bridesbyemiliamilan.com with a photo of the incorrect product. We can send you the correct item or offer a refund.

Do you offer exchanges?

Unfortunately, we do not offer exchanges.

Can I make changes to an order I’ve placed?

Please contact us first at info@bridesbyemiliamilan.com to request any changes to your order.