Frequent Asked Questions
Where do you ship from?
Our exquisite Headpieces and Bouquets are meticulously crafted in Mexico and then thoughtfully curated and dispatched from our studio in Las Vegas, Nevada. As for items in our personalized wedding gift ideas collection, they are proudly printed and shipped from the USA (with the exception of shoes, which are printed and dispatched from overseas).
How much is shipping?
Shipping is exclusively available within the USA, and we're pleased to offer complimentary shipping on orders exceeding $60. For orders under this threshold, a flat rate of $7.00 is applied.
How long are shipping times?
For our stunning Headpieces and Bouquets, please allow 1-3 business days for order processing, followed by 3-10 business days for delivery to your doorstep. Meanwhile, for any items from our personalized wedding gift ideas collection, anticipate a processing and printing time of 2-5 business days, followed by a delivery period of 5-10 business days.
What is your return policy?
Your satisfaction is paramount to us. Should you receive an incorrect item, kindly reach out to us at info@bridesbyemiliamilan.com within 5 days of receiving your piece, attaching a photo of the item, and we'll swiftly arrange for a replacement or refund.
Can I cancel my order?
Requests for cancellations must be made within 24 hours of purchase.
What if I receive the wrong item?
Please be aware that each of our products is meticulously handcrafted and made to order, imbuing them with uniqueness. Consequently, slight variations in shape, size, and color from the photos in our store may occur. If you receive an incorrect item or style, kindly contact us at info@bridesbyemiliamilan.com with a photo of the erroneous product, and we'll promptly rectify the situation by sending the correct item or offering a refund.
Do you offer exchanges?
Regrettably, we do not offer exchanges for our one-of-a-kind headpieces and bouquets, nor for items in our personalized wedding gift ideas collection, as they are printed upon order and similarly unique.
Can I make changes to an order I’ve placed?
For any amendments to your order, please notify us within 24 hours of purchase by emailing info@bridesbyemiliamilan.com. We'll do our utmost to accommodate your requests promptly.
